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Privacy Policy

Effective as of 31.07.2024

Welcome to Boxco, a brand of Adco Factory. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with your personal information, please contact us at factoryadco@gmail.com.

This privacy notice describes how we might use your information if you visit our website at https://boxco.com or engage with us in other related ways, including any sales, marketing, or events. In this privacy notice, if we refer to "Website," we are referring to any website of ours that references or links to this policy. If we refer to "Services," we are referring to our Website and other related services, including any sales, marketing, or events. The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

Scope of this Privacy Notice is intended to explain how ADCO Factory collects, uses, and protects your Personal Information (such as your name, email address, and contact details). It governs communications with you and the management of your account and personal data. This notice does not govern the rights related to the completed physical or digital products created for you. The rights concerning the use of images, videos, or other representations of completed projects for ADCO Factory's marketing and portfolio purposes are detailed exclusively in our Terms and Conditions, which you agree to upon making payment.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following: Personal Information Provided by You: We collect names, phone numbers, email addresses, mailing addresses, contact preferences, and other similar information. Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (like a credit card number) and the security code associated with your payment instrument.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below: To facilitate account creation and logon processes. To send administrative information to you. To fulfill and manage your orders. To post testimonials. To request feedback. To send you marketing and promotional communications. To deliver targeted advertising to you. To administer prize draws and competitions. To manage user accounts. To deliver services to the user. To respond to user inquiries and offer support to users. To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract. To protect our Services. To respond to legal requests and prevent harm. For other legitimate business purposes, such as internal data analysis for service improvement, operational record-keeping, and ensuring the functionality of our services.

We may post testimonials on our Website or in marketing materials that may contain personal information. We will obtain your explicit consent prior to using a testimonial that attributes personal information such as your full name or specific job title. The right to use feedback and general testimonials is further governed by our Terms and Conditions.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

We may process or share your data that we hold based on the following legal basis:

  • To Fulfill Your Order: We share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. Specifically, we must share your name, mailing address, and phone number with our third-party courier services to facilitate the delivery of your products.
  • Consent: We may disclose your personal information for any other purpose with your consent.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
  • To Protect Our Rights: We may share information to protect and defend our rights or property. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Other Legitimate Interests: We may process your information where it is in our legitimate interests to do so.

If you choose to register or log in to our services using a social media account, we may have access to certain information about you. We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We aim to protect your personal information through a system of organizational and technical security measures. We do not knowingly solicit data from or market to children under 18 years of age. In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws, you have rights regarding your personal information, such as the right to access and correct your data.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. We will update this notice as necessary to stay compliant with relevant laws. If you have questions or comments about this notice, you may email us at factoryadco@gmail.com.